Privacy Policy oyen33 – Your Information, Our Responsibility

1 Types of Information We Collect

To provide a secure, personalised, and high-quality service to every member, oyen33 collects several categories of information. All information is collected only when necessary and for clearly defined purposes.

Data Category	Example Information	Requirements
Personal Identity	Full name, date of birth, ID card number, gender	Mandatory
Contact Information	Phone number, email address, residential address	Mandatory
Financial Data	Bank account number, bank name, transaction records	Mandatory
Technical Data	IP address, device type, web browser, operating system	Automatic
Usage Data	Game records, betting history, login activity	Automatic
KYC Documents	Copy of ID card, passport, or driving licence	Mandatory

2 How We Collect Information

Oyen33 collects your personal data through several transparent channels. We ensure every data collection method complies with strict privacy standards and that you are always informed about what is being collected.

• Account Registration: When you complete the registration form at oyen33, basic information such as your name, email, and phone number is collected directly.
• KYC Verification: Identity documents are collected during the account verification process to meet anti-money laundering compliance requirements.
• Financial Transactions: Every deposit and withdrawal records the payment information required to process transactions securely.
• Platform Usage: Our system automatically logs technical data such as IP addresses and in-platform activity for security and service improvement purposes.
• Cookies and Tracking Technologies: Cookies are used to enhance the user experience, save your preferences, and analyze platform usage patterns.
• Support Communications: When you contact our customer support team, conversation records are retained for staff training and dispute resolution purposes.

3 Purpose of Personal Data Usage

All information collected by oyen33 is used solely for legitimate purposes necessary to operate the platform. We do not use your data for any purpose beyond the scope stated below without obtaining your consent first.

• Processing account registrations and verifying member identities through the required KYC process.
• Processing deposits, withdrawals, and all financial transactions securely and efficiently.
• Providing responsive and effective customer support services to members.
• Delivering important notifications related to your account, transactions, and platform updates.
• Detecting and preventing fraud, money laundering, and suspicious activity.
• Fulfilling applicable legal obligations and compliance requirements.
• Continuously improving oyen33's products, services, and overall platform user experience.
• Sending promotional information and exclusive offers – only if you have consented to receive them.

4 Information Sharing and Disclosure

Oyen33 does not sell, rent, or disclose members' personal data to third parties for marketing purposes. However, there are specific situations where data sharing is necessary and permitted by law:

• Payment Processors: Required financial information is shared with trusted and approved payment service providers to process your transactions securely.
• IT Service Providers: Providers supporting oyen33's technical infrastructure may access data within the limited scope required for their services, subject to strict confidentiality agreements.
• Regulatory Body: oyen33 will disclose information to government authorities or regulatory bodies when required by law or court order.
• Fraud Prevention: In suspected fraud cases, relevant data may be shared with the appropriate law enforcement agencies.

5 Data Security Measures

The privacy and security of member personal data is oyen33's top priority. We continuously invest in the latest security technologies and procedures to protect your information from unauthorized access, loss, or misuse.

• 256-bit SSL/TLS encryption for all data transmitted between your device and oyen33's servers.
• Data storage on servers protected by multi-layered security systems and role-based access controls.
• Two-factor authentication (2FA) is available for all member accounts to provide an additional layer of security.
• 24/7 system monitoring by a dedicated cybersecurity team to detect any suspicious activity.
• Regular security audits by independent third parties to assess and improve the platform's security posture.
• Mandatory security training for all oyen33 staff who handle member personal data.

6 Data Retention Period

Oyen33 only retains your personal data for as long as necessary for the purposes stated in this Privacy Policy or as required by law. The following are our general data retention guidelines:

• Active Account Data: Retained for the duration your account remains active with oyen33.
• KYC Records: Retained for a minimum of 5 years after account closure in compliance with anti-money laundering requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with applicable accounting and financial regulatory requirements.
• Support Communication Logs: Retained for 2 years for reference and dispute resolution purposes.
• Marketing Data: Retained until you withdraw consent or submit a data deletion request.

Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to your personal identity.

7 Your Rights as a Data Owner

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by oyen33. We respect and uphold the exercise of these rights.

To exercise any of the above rights, please contact the oyen33 privacy team via email at [email protected] or via live chat within the platform. We will process your request within 14 working days and keep you updated on its progress.

8 Use of Cookies and Tracking Technologies

Oyen33 uses cookies and similar tracking technologies to enhance the functionality and user experience of our platform. Cookies are small text files stored on your device when you browse the oyen33 website.

• Essential Cookies: Required for core platform functions such as secure login, session management, and CSRF protection. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how members use the platform so we can continuously improve the user experience.
• Functional Cookies: Saving your preferences such as language, region, and display settings for a more convenient experience.
• Marketing Cookies: Used to display more relevant ads and promotions to you. You may decline these cookies without affecting your use of the main platform.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect specific functions within the oyen33 platform.

9 Links to Third-Party Platforms

The oyen33 platform may contain links to third-party websites or services such as payment providers and social media platforms. Please note that oyen33's Privacy Policy does not apply to those websites or services.

Oyen33 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit before providing any personal information to them.

10 Amendments to the Privacy Policy

Oyen33 reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to members via in-platform notifications or email at least 14 days before taking effect.

The "Updated" date at the top of this document indicates when this Privacy Policy was last reviewed. Continued use of the oyen33 platform after changes take effect constitutes your acceptance of the revised policy.

11 Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how oyen33 handles your personal data, do not hesitate to contact us through the following channels:

• Live chat on the oyen33 platform – available 24 hours a day, 7 days a week.
• Privacy Officer Email: [email protected] – response within 14 working days.
• General Support Email: [email protected] – for general enquiries.
• Section FAQ for immediate answers to frequently asked questions.

If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia under the provisions of PDPA 2010.